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North Vancouver Jobs at the Pinnacle Hotel at the Pier

Check this page often for info on current employment and career openings at Pinnacle Hotel at the Pier. You can also use our employment submission form to submit your resume. If you have any questions, please get in touch with us.

Restaurant Hostess / Host (Part Time)

Given the nature of the Pinnacle Hotel at the Pier as a unique, boutique style property, Restaurant Hostess will serve as an ambassador for the Hotel and must be a multi-functional individual with an attention for the finer details.

Duties

  • Be the First contact of guests to the restaurant and/or lounge
  • Provide sincere and caring interaction with guests
  • Answer phones, deal with guests face to face, assist servers and assist with room service orders
  • Control reservations in Open Table and block time slots, ensure proper separation of large parties and follow-up daily on upcoming reservations and
  • Allocate sections to servers fairly based on previous shift sections, private dining room allocation, etc.
  • Manage seating of walk-in guests based on business flow of existing reservations
  • Communicate section, table seating, special requests with servers and kitchen
  • Assist servers in sections as/when required with focus staying on hostess stand
  • Follow the “10-foot rule” strictly as the first welcome to the restaurant & lounge
  • Ensure the restaurant portray a well-run establishment by being tidy, organized and pro-active

Job Requirements:

  • Previous hostess / host experience
  • Proven track record of outstanding customer service
  • Experience with Open Table or similar online restaurant reservations systems
  • Experience in providing customer service over the phone i.e. making reservations, answering questions, provide information and taking room service o
  • Able to work in standing position for extended periods of time
  • Must have Serving it Right / WHMIS Certificate
  • Have to be organized, tidy and disciplined in managing reservations/walk-in guests

Physical Demands:

If you interested, please send your resume to pinnaclepier@gmail.com

We value your interest. However, only those applicants selected for an interview will be contacted.

Thank you.

Part Time Position

Assistant Restaurant Manager

Given the nature of the Pinnacle Hotel at the Pier as a unique, boutique style property, an Assistant Restaurant Manager will serve as an ambassador for the Hotel and must be a multi-functional individual who is driven to always exceed our residents & guests’ expectations with an attention for detail. The individual possesses strong interpersonal skills and a positive attitude towards their work and their fellow colleagues handling extreme pressure situations as they occur. Computer and word processing proficiency are necessary along with decision-making and problem solving skills.

Duties

  • • Supervise and work with staff in all areas of the hotel including guest room, restaurant, bar and lounge
  • • Schedule food and beverage staff
  • • Ensure hotel guests and customer’s expectation and satisfaction are met
  • • Resolve hotel guests and customer complaints, as well as internal conflict amongst staff
  • • Participate in the recruitment, selection, and training of staff
  • • Order and maintain inventory control costs
  • • All administration duties are maintained
  • • Other duties as required

Job Requirements:

  • • Minimum of one year supervisory experience in a Hotel/Restaurant or related professional area
  • • Must be well self-motivated, responsible, organized, eye for details and have excellent communication and writing skills
  • • Must have a passion for delivering outstanding guest services
  • • Ability to work flexible hours when called upon to do so.
  • • Familiar with Point Of Sale (POS) computer terminals and good computer skills
  • • Knowledge of relevant legislation and regulations
  • • FOODSAFE, WHMIS & Serving It Right
  • • Good wine knowledge is required
  • • Knowledge of the products, services, sector, industry and local area

Physical Demands:

If you are interested, please send your resume to pinnaclepier@gmail.com

We value your interest. However, only those applicants selected for an interview will be contacted.

Thank you.

Full Time Position

Bartender / Server

General Given the nature of the Pinnacle Hotel at the Pier as a unique, boutique style property, Bartender / Server will serve as an ambassador for the Hotel and be a multi-functional individual with an attention for the finer details.

Duties

  • Provide excellent guest service in the Restaurant
  • Prepare all beverages for the restaurant, lounge & room service
  • Take and serve food and beverages orders
  • Set up and tearing down the bar / tables
  • Assist manager with the bar inventory on a monthly basis
  • Ensure compliance with provincial liquor regulations and legislation
  • Ensure a clean and safe working environment with active participation to the Hotel safety program
  • Complies with Pinnacle Hotel policies and code of ethics

Job Requirements:

  • Must have “Serving It Right” and FoodSafe certification
  • Previous experience both Serving and Bartending
  • Ability to handle high volume of business
  • Have excellent communication and guest service skills
  • Wine, spirit and beer knowledge is a definitive asset and highly recommended
  • Must be well motivated, responsible, organized
  • Maintains a flexible schedule to accommodate operational needs of a hotel environment.

Physical Demands:

  • Must be able to Lift up to 50 pounds
  • Must be able to stand long period of time

If you are interested, please send your resume to pinnaclepier@gmail.com

We value your interest. However, only those applicants selected for an interview will be contacted.

Thank you.

Full Time Position