Privacy Policy

Privacy Policy

The Pinnacle at the Pier supports your right to make informed choices about the collection and uses of your personal information. This privacy policy outlines how we collect and use information that identifies you personally, so that you can make an informed choice about using this site. There terms of this policy apply to http://pinnaclepierhotel.com/ unless different terms are specified in an online or other form or contract provided to you.

By using this website, you understand and agree that:

  1. The information collected from this site may be retained indefinitely, and may be stored, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.
  2. Pinnacle Hotel will not use any information gathered for purposes such as direct marketing. Nor will your information be disclosed to unauthorized third parties.
  3. The web site uses a third party online booking system. Your credit card details are required as guarantee for your reservation (no money will be debited until after the arrival date i.e. when you pay on departure).Your details may be subjected to checks by the necessary payment processors, whose privacy policies and practices ensure the integrity of your data.

Information Collected From This Website

When you visit this website some information, such as the site that referred you to us, your IP address, and navigational and purchase information, may be collected automatically as part of the site's operation. This information is used to generate user profiles on client nationality and geographic breakdown. The web site may be developed in order to ask you to provide information via online forms. Providing information on online forms is always voluntary, and you are free not to complete any online forms.

How We Use Your Information

The information collected online is stored indefinitely and is used for various purposes, including processing your transactions, customer service, product and service development and marketing analysis, facilitating your use of this website, and customizing the service to your particular interests.

In addition, unless you opt-out of receiving promotional materials we may notify you of future special promotions, new products or services, or other information that may be of interest. We also reserve the right to disclose your personal information if required to do so by law, or in the good faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, customers, or the public.

About Cookies

A cookie is a small piece of information that a website can store on your web browser and later retrieve. Information that cookies can collect include the date and time of your visit, your registration information, your IP address, your purchase activity and navigational activity

Cookies offer you many conveniences. They allow the website to recognize information and determine what content is best suited to your needs. Most browsers allow you to decline cookies, but if you elect to do so, these pages may not display properly. You are free to delete cookies after your session, and your browser should contain instructions on how to do this.

Pinnacle at the Pier Hotel also uses third party vendor re-marketing tracking cookies from Google and Facebook. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN) and Facebook. As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other third party remarketing system.

These third-party vendors, including Google, will place cookies on web browsers in order to serve ads based on past visits to our website. These vendors use cookies to serve ads based on a user’s prior visits to our website. This allows us to make special offers and continue to market our services to those who have shown interest in our hotel.

If you would like to opt out of remarketing cookies, please visit Google's Ads Settings. and/or the Network Advertising Initiative opt-out page.

About Analytics Tracking

Pinnacle at the Pier uses analytics tools to gather data on visitor interaction with our website. This allows us to better optimize the user experience and content of our website. This data is logged anonymously and does not include your personal information. We use analytics tools from Google and Hotjar ( click here for more information on Hotjar analytics), to do the following:

  • Log non-identifying user data such as browser, IP location, etc.
  • Log user interaction with website anonymously for heat maps, scroll maps
  • Logs user interactions with web-forms such as what fields were clicked, time, drop offs, compiles anonymously
  • Log user interaction with website including mouse movement and scrolling, logged anonymously


Our site makes use of Google services including Google Analytics and Google Maps. Google's privacy policy can be viewed here.

Opting Out

If you do not want to receive promotional information from Pinnacle Hotels then simply tell us. You can opt-out by telling us when you complete your online reservation in the comments box provided. If you did not opt out when you made your reservation, and later decide that you are not interested in receiving this information, you can opt out at any time by sending an email to vancouver.info@pinnaclehotels.ca.

Links to Other Websites

The sites to which we link, including but not limited to the sites of subsidiaries and third party content providers, may have different privacy policies and practices from those disclosed here. We assume no responsibility for the policies or practices of linked sites and encourage you to become acquainted with them.


We do not intend to collect personal information from anyone under the age of 18. If you are under 18, you should not make an online reservation enter information on this website and should ask a parent to do so for you.

Questions or Concerns

If at any time you believe that fisheyes ltd has not followed the above policy, please let us know by sending an email to vancouver.info@pinnaclehotels.ca. We will make reasonable efforts to identify and correct any problem.

Changes to This Online Privacy Policy

We may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the requirements of our visitors, guests, marketing partners and service providers. Any changes made will be fully compliant with the relative legislation. Updated versions will be posted to our web site and date stamped so that you are always aware of when the Privacy Statement was last updated.