Frequently Asked Questions
Everything You Need to Know
Find answers to common questions about accommodations, hotel amenities, parking, pet-friendly stays, local transportation, and exploring North Vancouver during your stay.
Rooms & Accommodations
Do your guest rooms have water views?
Yes, a variety of guest rooms offer views of the Shipyards District, Burrard Inlet, and the downtown Vancouver skyline.
Do you have non-smoking rooms?
Yes, all guest rooms, balconies, and public spaces are 100% smoke-free.
Do guest rooms include mini fridges?
Yes, all guest rooms include a mini refrigerator.
Are microwaves available?
All guest rooms come equipped with a microwave.
Are cribs and rollaway beds available?
Cribs are available upon request. Rollaway bed availability varies by room type and is available for $25 plus taxes per night. Please contact the hotel directly prior to arrival.
Are accessible rooms available?
Yes, the hotel offers a limited number of semi-accessible guest rooms.
Accessible room features include:
Accessible room features include:
- Lower wash basin
- Lower shower head
- Bathtub with grab bars
- Shower chair available upon request
- Visual alarm strobes
- Entrance door width: 33"
- Washroom door width: 31½"
- Basin height: 33½"
What other in-room amenities and services are available?
- Ice machines are located on the 4th and 6th floors
- Iron and ironing boards are available in all guest rooms
- Daily housekeeping service is available from 8:00 AM to 4:00 PM
- Steamers are available upon request
- Laundry service is outsourced and same-day return is available for items submitted before 9:00 AM
Amenities & Services
Is Wi-Fi complimentary?
Yes, complimentary Wi-Fi is available in all guest rooms and public spaces throughout the hotel.
Is the hotel pet friendly?
Yes, the hotel is pet friendly. A pet fee of $30 plus taxes per night (maximum $90 per stay) applies and includes a pet bed and bowl for use during your stay.
Is in-room dining available?
Yes, in-room dining is available daily from 7:00 AM to 9:30 PM.
Does the restaurant offer a kid's menu?
Yes, a children's breakfast and all-day menu is available for children up to 12 years old.
Does the hotel have a pool or fitness facilities?
Yes, the hotel features a 25-metre indoor lap pool, whirlpool hot tub, steam room, sauna, and fitness centre.
Hours:
Hours:
- Pool: 5:00 AM – 11:00 PM
- Fitness Centre: 6:00 AM – 11:00 PM
Parking & Transportation
Is guest parking available?
Yes, secure underground parking is available for hotel guests. Overnight parking is $42 per night including taxes and includes in-and-out privileges. Maximum vehicle height is 6 feet 8 inches.
Is EV charging available?
EV charging is not available on-site. However, EV charging stations are located within walking distance across from the hotel parkade.
Is event parking available?
Yes, event parking is available for meeting and event guests at $7 per hour up to a maximum daily rate of $42.
How do I get to/from the Cruise Terminal?
Canada Place Cruise Terminal is approximately 10 km (6 miles) from the hotel. Guests may travel by taxi, rideshare, or via the SeaBus from Lonsdale Quay to Waterfront Station. The SeaBus ride takes approximately 12 minutes.
How do I get to/from Vancouver International Airport (YVR)?
YVR is approximately 27 km (17 miles) from the hotel. Taxi and rideshare services are available, or guests may take the Canada Line to Waterfront Station and transfer to the SeaBus to Lonsdale Quay.
How do I get to downtown Vancouver?
Downtown Vancouver is approximately 10 km (6 miles) away. The SeaBus from Lonsdale Quay to Waterfront Station provides direct downtown access in approximately 12 minutes.
How do I get to Grouse Mountain?
Grouse Mountain is located approximately 9 km (6 miles) from the hotel. Taxi, rideshare, and public transit options are available from nearby Lonsdale Quay.
Arrival & Departure Experience
What time is check-in?
Check-in begins at 3:00 PM.
What time is check-out?
Check-out time is 11:00 AM.
Can I request early check-in or late check-out?
Early check-in and late check-out requests are subject to availability and may involve additional charges.
Is luggage storage available?
Yes, complimentary luggage storage is available before check-in and after check-out.
Meetings, Events & Weddings
Does the hotel host meetings and events?
Yes, the hotel offers meeting and event spaces accommodating groups from 10 to 500 guests.
Can weddings be hosted at the hotel?
Yes, waterfront wedding venues are available and can accommodate up to 350 guests.
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& Unlock Exclusive Perks
As a Pinnacle Rewards Club Member, enjoy your choice of a signature bottle of wine or a $30 dining credit for lunch or dinner with every stay, plus 10% off dining at our restaurants.
Signature Wine
Enjoy a bottle of our signature red or white wine as a welcome upon arrival.
Dining Credit
Enjoy a $30 dining credit toward lunch or dinner at The Lobby Restaurant or Pier 7 Restaurant.
Best Rate
Enjoy our best available rate, exclusively for Pinnacle Club Members with every stay.
