North Vancouver Jobs at the Pinnacle Hotel at the Pier
Check this page often for info on current employment and career openings at Pinnacle Hotel at the Pier. You can also use our employment submission form to submit your resume. If you have any questions, please get in touch with us.
Banquet Server (Part time)
Pinnacle Hotel at the Pier is a unique, boutique style property at the foot of Lonsdale, near the Lonsdale Quay. We are looking for Banquet Server, as an ambassador for the Hotel and must be a multi-functional individual with an attention for the finer details.
Duties
- Provide excellent guest service in F&B functions and meeting events
- Set up and tear down
- Help maintain clean and organized workplace
- Be health and safety conscious and involved in maintaining a safe work environment
- Complies with Pinnacle Hotel policies and code of ethics
Job Requirements:
- Serving It Right Certificate
- Previous experience as Banquet Server
- Must be well self-motivated, responsible and well organized
- Must be able to work a flexible schedule, including: weekends and holidays and irregular hours
- Have excellent communication and guest service skills
- Possesses an eye for the smallest details
- Maintains a flexible schedule to accommodate operational needs of a hotel environment
Physical Demands:
- Lifting – under 30 lbs
- Carrying – over 30 lbs
- Pulling – over 30 lbs. – bending, standing, reaching and kneeling
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Overnight Guest Service Agent
The Pinnacle Hotel at the Pier (North Vancouver) is a unique, boutique style property, is looking for a Luggage Attendant Agent who must be a multi-functional and guest’s driven to always exceed our guests’ expectation.
Duties
- Provide courteous, prompt, professional and attentive guest service up to 5 Diamond Standards at all times whilst on the desk
- Keeping yourself aware of procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required therein
- Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements rectifying any/all outages and/or shortages before the conclusion of your shift
- Completion in detail of all duties assigned on the Night Audit’s Checklist, with regards to all the negative postings, checking complimentary rooms, room rates and nightly flash report
- Be aware of emergency procedures over the night with a minimum level of staffing
- Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries
- Addressing and resolving guest concerns in a timely manner escalating issues to the Guest Services Manager when you are unable to resolve. Communicate these situations to the operation team so they are aware of the situation
- Assist the front desk with reservations, phone calls, check-ins and departures when the need arises
- Conduct night security patrols and ensure they are being conducted on a regular basis
- Assist guest with luggage when necessary
- Complete all duties in an expedient fashion as assigned by the Guest Services Manager or Hotel Management
Job Requirements:
- Self motivated, responsible, organized and task oriented
- Fluent in English. Proficiency of a second language would be an asset
- Ability to work flexible hours when called upon to do so
- Minimum one year working in a hotel environment in a hospitality related industry in a front office type position
- Experience with Maestro PMS is preferred but, not necessary
- College education in hospitality is preferred
Physical Demands:
- Must be able to stand or sit for an 8 hour shift
- Must be able to lift 50 pounds
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Health Club Attendant (Part Time)
The Pinnacle Hotel at the Pier (North Vancouver) is a unique, boutique style property with attached residences, looking for a health club attendant who must be a multi-functional individual and guest driven to always exceed our guests’ and residents’ expectations.
Duties
- Provide Pinnacle residents, members & hotel guests with a high level of guest service
- Operate the reception desk in a proficient and efficient manner to ensure a smooth flow of residents, members, guests and administration accuracy through the company systems
- Maintain cleanliness of the equipment, health club and pool facilities
- Administer health club residential membership
- Safety and Security
- Other duties may assign
Job Requirements:
- Previous experience as a Receptionist and experience in the Fitness Industry are highly desired
- Able to work independently
- Respond actively to all requests and inquiries from Pinnacle residents, hotel guests, members
- Fitness oriented, enthusiastic, self motivated & punctual
- Must be detail orientated and strong organizational skill
- Must possess an outgoing friendly personality
- Must be able to work weekends and holidays
- Strong communication, organizational and computer literacy are essential skills
Physical Demands:
- Must be able to lift up to 30 pounds
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Housekeeping Houseman (Full / Part Time)
The Pinnacle Hotel at the Pier is a unique, boutique style property, a Houseman will provide excellent customer service to ensure customer satisfaction, maintain a high level of cleanliness and sanitation in guest rooms, hallways and designated public areas, according to established Hotel Housekeeping Standards.
Duties
- Clean public areas, back of the house and exterior building
- Vacuum carpeting, area rugs, draperies, upholstered furniture and occasionally ceilings and vents
- Wash doors, windows, walls of public areas
- Clean guestrooms include: making beds and changing sheets as required, dusting, vacuuming, placing furniture to its original position
- Clean bathroom inside the guestrooms includes: cleaning all surfaces (horizontal and vertical), all sinks, taps, vanities, tubs, showers and walls and toilets
- Ensure that public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction
- Respond to guest requests, concerns and complaints quickly and efficiently
- Perform any other job-related duties as assigned by the Housekeeping Manager / Supervisor
- Keep work area stocked, organized and clean at all times as defined by the task list and cleaning schedules posted in the department
- Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary
- Handle and report lost and found items
- Snow Removal when needed
- Other duties may assign
Job Requirements:
- Possesses an eye for the smallest detail
- Maintains a flexible schedule to accommodate operational needs of a hotel environment (including week-ends, holidays and overnight shifts as required)
- Must be able to handle and operate cleaning machineries
- Lifting – under 30 lbs
- Carrying – over 30 lbs
- Pulling – over 30 lbs – bending, standing, reaching and kneeling
Physical Demands:
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Host(ess)
The Pinnacle Hotel at the Pier (North Vancouver) is a unique, boutique style property, Restaurant Hostess will serve as an ambassador for the Hotel and must be a multi-functional individual with an attention for the finer details.
Duties
- Welcome guests with warm friendly attitude
- Provide sincere and caring interaction with guests
- Answer phones, deal with guests face to face, assist servers and assist with room service orders
- Control reservations in Open Table and block time slots, ensure proper separation of large parties and follow-up daily on upcoming reservations and confirm details with guests i.e. numbers, time, special requests, menus, etc.
- Allocate sections to servers fairly based on previous shift sections, private dining room allocation, etc.
- Manage seating of walk-in guests based on business flow of existing reservations
- Communicate section, table seating, special requests with servers and kitchen
- Assist servers in sections as/when required with focus staying on hostess stand
- Ensure the restaurant portray a well-run establishment by being tidy and organized.
- Other duties as assigned
Job Requirements:
- Previous hostess / host experience is an asset
- Experience in providing customer service over the phone i.e. making reservations, answering questions, provide information and taking room service orders
- Must have Serving it Right / WHMIS Certificate
- Must be able to work weekends, public holidays and shifts work
- Must be well-organized, tidy and disciplined in managing reservations/walk-in guests
Physical Demands:
- Must be able to life, push or carry up to 25 pounds
- Able to work in standing position for extended periods of time
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
