Pinnacle Hotel at the Pier is a unique, boutique style property at the foot of Lonsdale, near the Lonsdale Quay. We are looking for Banquet Server, as an ambassador for the Hotel and must be a multi-functional individual with an attention for the finer details.

Duties

• Provide excellent guest service in F&B functions and meeting events
• Set up and tear down
• Help maintain clean and organized workplace
• Be health and safety conscious and involved in maintaining a safe work environment
• Complies with Pinnacle Hotel policies and code of ethics

The Pinnacle Hotel at the Pier (North Vancouver) is a unique, boutique style property, is looking for a Luggage Attendant Agent who must be a multi-functional and guest’s driven to always exceed our guests’ expectation.

Duties

• Provide courteous, prompt, professional and attentive guest service up to 5 Diamond Standards at all times whilst on the desk
• Keeping yourself aware of procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required therein
• Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements rectifying any/all outages and/or shortages before the conclusion of your shift
• Completion in detail of all duties assigned on the Night Audit’s Checklist, with regards to all the negative postings, checking complimentary rooms, room rates and nightly flash report
• Be aware of emergency procedures over the night with a minimum level of staffing
• Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries
• Addressing and resolving guest concerns in a timely manner escalating issues to the Guest Services Manager when you are unable to resolve. Communicate these situations to the operation team so they are aware of the situation
• Assist the front desk with reservations, phone calls, check-ins and departures when the need arises
• Conduct night security patrols and ensure they are being conducted on a regular basis
• Assist guest with luggage when necessary
• Complete all duties in an expedient fashion as assigned by the Guest Services Manager or Hotel Management

The Pinnacle Hotel at the Pier (North Vancouver) is a unique, boutique style property with attached residences, looking for a health club attendant who must be a multi-functional individual and guest driven to always exceed our guests’ and residents’ expectations.

Duties

• Provide Pinnacle residents, members & hotel guests with a high level of guest service
• Operate the reception desk in a proficient and efficient manner to ensure a smooth flow of residents, members, guests and administration accuracy through the company systems
• Maintain cleanliness of the equipment, health club and pool facilities
• Administer health club residential membership
• Safety and Security
• Other duties may assign

The Pinnacle Hotel at the Pier, a unique, boutique style property, is looking for Dishwasher / Steward who must be a multi-functional, an energetic, motivated individual with an attention for the finer details.

Duties

• Dish Washer / Steward to provide fast and effective cleaning of all kitchen utensils, dishware, glassware and pots.
• Maintain the kitchen area ensuring cleanliness and tidiness.
• Must be capable of working effectively both unsupervised and within a team environment.
• Ensure all foods are handled and stored safely in accordance with established health codes.
• Other job duties as assigned by supervisor.