North Vancouver Jobs at the Pinnacle Hotel at the Pier
Check this page often for info on current employment and career openings at Pinnacle Hotel at the Pier. You can also use our employment submission form to submit your resume. If you have any questions, please get in touch with us.
Banquet Server (Part time)
Pinnacle Hotel at the Pier is a unique, boutique style property at the foot of Lonsdale, near the Lonsdale Quay. We are looking for Banquet Server, as an ambassador for the Hotel and must be a multi-functional individual with an attention for the finer details.
Duties
- Provide excellent guest service in F&B functions and meeting events
- Set up and tear down
- Help maintain clean and organized workplace
- Be health and safety conscious and involved in maintaining a safe work environment
- Complies with Pinnacle Hotel policies and code of ethics
Job Requirements:
- Serving It Right Certificate
- Previous experience as Banquet Server
- Must be well self-motivated, responsible and well organized
- Must be able to work a flexible schedule, including: weekends and holidays and irregular hours
- Have excellent communication and guest service skills
- Possesses an eye for the smallest details
- Maintains a flexible schedule to accommodate operational needs of a hotel environment
Physical Demands:
- Lifting – under 30 lbs
- Carrying – over 30 lbs
- Pulling – over 30 lbs. – bending, standing, reaching and kneeling
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Overnight Guest Service Agent
The Pinnacle Hotel at the Pier (North Vancouver) is a unique, boutique style property, is looking for a Luggage Attendant Agent who must be a multi-functional and guest’s driven to always exceed our guests’ expectation.
Duties
- Provide courteous, prompt, professional and attentive guest service up to 5 Diamond Standards at all times whilst on the desk
- Keeping yourself aware of procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required therein
- Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements rectifying any/all outages and/or shortages before the conclusion of your shift
- Completion in detail of all duties assigned on the Night Audit’s Checklist, with regards to all the negative postings, checking complimentary rooms, room rates and nightly flash report
- Be aware of emergency procedures over the night with a minimum level of staffing
- Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries
- Addressing and resolving guest concerns in a timely manner escalating issues to the Guest Services Manager when you are unable to resolve. Communicate these situations to the operation team so they are aware of the situation
- Assist the front desk with reservations, phone calls, check-ins and departures when the need arises
- Conduct night security patrols and ensure they are being conducted on a regular basis
- Assist guest with luggage when necessary
- Complete all duties in an expedient fashion as assigned by the Guest Services Manager or Hotel Management
Job Requirements:
- Self motivated, responsible, organized and task oriented
- Fluent in English. Proficiency of a second language would be an asset
- Ability to work flexible hours when called upon to do so
- Minimum one year working in a hotel environment in a hospitality related industry in a front office type position
- Experience with Maestro PMS is preferred but, not necessary
- College education in hospitality is preferred
Physical Demands:
- Must be able to stand or sit for an 8 hour shift
- Must be able to lift 50 pounds
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Housekeeping Houseman (Full / Part Time)
The Pinnacle Hotel at the Pier is a unique, boutique style property, a Houseman will provide excellent customer service to ensure customer satisfaction, maintain a high level of cleanliness and sanitation in guest rooms, hallways and designated public areas, according to established Hotel Housekeeping Standards.
Duties
- Clean public areas, back of the house and exterior building
- Vacuum carpeting, area rugs, draperies, upholstered furniture and occasionally ceilings and vents
- Wash doors, windows, walls of public areas
- Clean guestrooms include: making beds and changing sheets as required, dusting, vacuuming, placing furniture to its original position
- Clean bathroom inside the guestrooms includes: cleaning all surfaces (horizontal and vertical), all sinks, taps, vanities, tubs, showers and walls and toilets
- Ensure that public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction
- Respond to guest requests, concerns and complaints quickly and efficiently
- Perform any other job-related duties as assigned by the Housekeeping Manager / Supervisor
- Keep work area stocked, organized and clean at all times as defined by the task list and cleaning schedules posted in the department
- Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary
- Handle and report lost and found items
- Snow Removal when needed
- Other duties may assign
Job Requirements:
- Possesses an eye for the smallest detail
- Maintains a flexible schedule to accommodate operational needs of a hotel environment (including week-ends, holidays and overnight shifts as required)
- Must be able to handle and operate cleaning machineries
- Lifting – under 30 lbs
- Carrying – over 30 lbs
- Pulling – over 30 lbs – bending, standing, reaching and kneeling
Physical Demands:
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Assistant Restaurant Manager
General
Pinnacle Hotel at the Pier is a unique, boutique style property, an Assistant Restaurant Manager will serve as an ambassador for the Hotel and must be a multi-functional individual who is driven to always exceed our residents & guests’ expectations with an attention for detail. The individual possesses strong interpersonal skills and a positive attitude towards their work and their fellow colleagues handling extreme pressure situations as they occur.
Duties
- Supervise and work with staff in all areas of the hotel including guest room, restaurant, bar and lounge
- Schedule food and beverage staff
- Ensure hotel guests and customer’s expectation and satisfaction are met
- Resolve hotel guests and customer complaints, as well as internal conflict amongst staff
- Participate in the recruitment, selection, and training of staff
- Order and maintain inventory control costs
- All administration duties are maintained
- Other duties as required
Job Requirements:
- Minimum of one year supervisory experience in a Hotel/Restaurant or related professional area
- Must be well self-motivated, responsible, organized, eye for details and have excellent communication and writing skills
- Must have a passion for delivering outstanding guest services
- Ability to work flexible hours when called upon to do so.
- Familiar with Point Of Sale (POS) computer terminals and good computer skills
- Knowledge of relevant legislation and regulations
- FOODSAFE, WHMIS & Serving It Right
- Good wine knowledge is required
- Knowledge of the products, services, sector, industry and local area
Physical Demands:
- You must have ability to stand for long periods of time
- Must be able to carry 25 lbs.
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
P/T Bartender
Given the nature of the Pinnacle Hotel at the Pier as a unique, boutique style property, Bartender will serve as an ambassador for the Hotel and must be a multi-functional individual with an attention for the finer details.
Duties
- • Take and serve beverages orders
- • Preparing all beverages for the restaurant & room service
- • Setting up and tearing down the bar
- • Record sales accurately in P.O.S. system, providing a completed and cross-referenced cheque summary at the end of each shift
- • Assist manager with the bar inventory on a monthly basis
- • Ensure compliance with provincial liquor regulations and legislation.
- • Ensure a clean and safe working environment with active participation to the Hotel safety program.
- • Other jobs as assigned
Job Requirements:
- • Must have “Serving It Right” certificate
- • Previous experience both Server and Bartender
- • Wine, spirit and beer knowledge is a definitive asset and highly recommended
- • Must be well self-motivated, responsible, organized
- • Have excellent communication and guest services skills
- • Maintains a flexible schedule to accommodate operational needs of a hotel environment.
Physical Demands:
- • Lifting – under 20 lbs
- • Carrying – over 20 lbs
- • Pulling – over 20 lbs – bending, standing, reaching and kneeling.
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Cook
The Pinnacle Hotel at the Pier (North Vancouver) is a unique, boutique style property. We are looking for Cook 2 who will serve as an ambassador for the Hotel and must be a multi-functional individual with an attention for the finer details.
Duties
- Ensure all foods are handled and stored safely in accordance with established health codes
- Review the daily production sheets to determine the quantity of ingredients needed and to prepare the necessary food items required for the day
- Operate all kitchen equipment as needed for food preparation while keeping safety in mind at all times
- Assist and advise all subordinate positions of established standards and procedures
- Help maintain clean and organized workplace
- Be health and safety conscious and involved in maintaining a safe work environment
- Comply with Pinnacle Hotel policies and code of ethics.
- Other job duties as assigned by supervisor
Job Requirements:
- 2 to 3 years of progressive experience in a similar role
- Nutrition and product knowledge
- Knowledge and understanding of Health & Safety rules and regulations
- Equipment knowledge
- Team Player, Creative, shows flare and is an innovator
- Takes ownership of duties and shows initiatives
- Must be well self-motivated, responsible and organized
- Possess an eye for the smallest of details
- Must be available weekends
Physical Demands:
- Able to stand on feet for 8-hour shift in a hot environment
- Able to lift up to 25 pounds
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Restaurant Manager
Pinnacle Hotel at the Pier, unique boutique style property, is seeking at a Restaurant Manager who will serve as an ambassador for the Hotel. The individual must be a multi-functional individual who is driven to always exceed our residents & guests’ expectations with an attention for detail.
Duties
- Works with Executive Chef to develop menu strategy that is aligned with the brand’s business strategy and leads its execution
- Prepares promotional events
- Promotes the restaurant on the North Shore
- Focuses on growing revenues and maximizing financial performances of the department
- Monitors the performance of the restaurant and the quality against the competition
- Develops marketing and sales strategies
- Creates an exciting atmosphere in our establishment to encourage repeat business
- Possesses a keen eye for efficient, fast and caring service
- Communicates a clear and consistent message regarding departmental goals to produce desired results
- Sets goals and expectations for restaurant team, using performance review process and holds staff accountable for successful performance
- Other duties as assigned
Job Requirements:
- Minimum of 2 years supervisory experience in a Hotel/Restaurant or related profession
- Must have a passion for delivering outstanding guest service
- Extensive knowledge of wines and spirits
- Completion of a food service administration, hotel or restaurant management courses are an asset
- Familiar with Micros POS computer terminals and Microsoft Office
- Knowledge of relevant legislation and regulations
- Possesses a FoodSafe and Serving it Right Certificate
- Knowledge of the products, services, sector, industry and local area
Physical Demands:
- Must be able to stand for long periods of time
- Must be able to carry up to 30 pounds
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
