North Vancouver Jobs at the Pinnacle Hotel at the Pier
Banquet Server (Part time)
Duties
- Provide excellent guest service in F&B functions and meeting events
- Set up and tear down
- Help maintain clean and organized workplace
- Be health and safety conscious and involved in maintaining a safe work environment
- Complies with Pinnacle Hotel policies and code of ethics
Job Requirements:
- Serving It Right Certificate
- Previous experience as Banquet Server
- Must be well self-motivated, responsible and well organized
- Must be able to work a flexible schedule, including: weekends and holidays and irregular hours
- Have excellent communication and guest service skills
- Possesses an eye for the smallest details
- Maintains a flexible schedule to accommodate operational needs of a hotel environment
Physical Demands:
- Lifting – under 30 lbs
- Carrying – over 30 lbs
- Pulling – over 30 lbs. – bending, standing, reaching and kneeling
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Front Desk Agent (Full / Part Time)
Duties
- Provide courteous, prompt, professional and attentive guest service up to the highest Standards at all times whilst on the desk developing a personal rapport the guests
- Keeping yourself aware of procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required therein
- Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements at the end of your shift
- Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries and/or reservation bookings
- Responsible for the registration of arriving guests and checking out departing guests
- Check for, review and input any reservations received on the fax machine and over the telephone during your shift
- Take delivery of any packages and/or mail received at the Front Desk for in house and arriving guests or other departments as required arranging for prompt delivery
- Must possess fluent knowledge of the city and geography, keeping abreast of arts & entertainment and local trends, restaurants & tourist attractions
- Complete all duties in an expedient fashion as assigned by the Guest Services Manager & Executive Team
Job Requirements:
- Self motivated, responsible, organized and task oriented
- Fluent in English. Proficiency of a second language would be an asset
- Knowledge of MMicrosoft Word, Excel and Outlook
- Ability to work flexible hours including holidays, weekends and overnights
- Must be able to stand or sit for an 8-hour shift
- Ability to work in a team environment
- Must have a passion for delivering outstanding guest services
- Must be able to lift 50 pounds and assist with guest luggage
- Hospitality experience or college education in the hospitality field is preferred
- Occupation First Aid Level 1 would be an asset
Physical Demands:
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Overnight Guest Service Agent
Duties
- Provide courteous, prompt, professional and attentive guest service up to 5 Diamond Standards at all times whilst on the desk
- Keeping yourself aware of procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required therein
- Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements rectifying any/all outages and/or shortages before the conclusion of your shift
- Completion in detail of all duties assigned on the Night Audit’s Checklist, with regards to all the negative postings, checking complimentary rooms, room rates and nightly flash report
- Be aware of emergency procedures over the night with a minimum level of staffing
- Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries
- Addressing and resolving guest concerns in a timely manner escalating issues to the Guest Services Manager when you are unable to resolve. Communicate these situations to the operation team so they are aware of the situation
- Assist the front desk with reservations, phone calls, check-ins and departures when the need arises
- Conduct night security patrols and ensure they are being conducted on a regular basis
- Assist guest with luggage when necessary
- Complete all duties in an expedient fashion as assigned by the Guest Services Manager or Hotel Management
Job Requirements:
- Self motivated, responsible, organized and task oriented
- Fluent in English. Proficiency of a second language would be an asset
- Ability to work flexible hours when called upon to do so
- Minimum one year working in a hotel environment in a hospitality related industry in a front office type position
- Experience with Maestro PMS is preferred but, not necessary
- College education in hospitality is preferred
Physical Demands:
- Must be able to stand or sit for an 8 hour shift
- Must be able to lift 50 pounds
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Catering & Conference Services Coordinator
Duties
- Handle administrative duties
- Assist the sales process in booking seminars, meetings, conventions and social events
- Complete and distribute “Daily”, “Weekly” and “Monthly” function reports
- Communicate any additions or changes to functions to relevant departments
- Distribute all bookings recaps to the appropriate departments (Reservations, Catering, Accounting, Front Desk)
- Assist the Director of Sales and the Conference Services Manager in the preparation of sales-related documents throughout the sales process (proposals, contracts and BEO)
- Conduct site inspections as necessary
- Work closely with all operational departments and clients pre, during and post events to ensure client satisfaction
- Work closely with the accounting department in processing deposits and payments
- Maintain filing regiment
- Provide statistical information to the Conference Services Manager
- Create gift certificates and regret letters
- Handle administrative duties assigned by the General Manager, the Director of Sales and the Conference Services Manager
- Actively participate in Departmental meetings, team building efforts end other like activities
- Maintain high quality of services standards required by the Hotel
- Other duties as required
Job Requirements:
- Computer and word processing proficiency are necessary along with decision-making and problem solving skills
- Must be well self motivated, responsible, organized and have excellent communication and writing skills
- Demonstrate capacity to work independently with a minimum of supervision
- At least 1-3 years working as a Catering and Conference Services Coordinator
- Demonstrated excellence in perfecting administrative assignments within specified timeframes
- Communicates clearly, concisely and openly in each & every interaction
- Possesses an eye for the smallest detail and maintains a sense of urgency
- Exhibits strong organizational abilities & shows a natural skill for decision-making, prioritizing & problem solving
- Maintains a flexible performance schedule to accommodate operational needs of a hotel environment
Physical Demands:
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Housekeeping Room Attendant (Full Time)
Duties
- Cleaning of the guestrooms include: making beds and changing sheets as required, dusting, vacuuming, placing furniture to its original position
- Cleaning of the bathroom inside the guestrooms includes: cleaning all surfaces (horizontal and vertical), all sinks, taps, vanities, tubs, showers and walls and toilets
- Vacuum carpeting, area rugs, draperies, upholstered furniture and occasionally ceilings and vents
- Wipe doors, windows, walls and bathroom ceilings dusting
- Respond to guest requests, concerns and complaints quickly and efficiently
- Perform any other job-related duties as assigned by the Housekeeping Manager / Supervisor
- Keep work area stocked, organized and clean at all times as defined by the task list and cleaning schedules posted in the department
- Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary
- Handle and report lost and found items
Job Requirements:
- Previous hotel experiences an asset
- Previous housekeeping experience
- Good command of English language
- Fully vaccinated is required
Physical Demands:
- Lifting – under 20 lbs
- Carrying – over 20 lbs
- Pulling – over 20 lbs – bending, standing, reaching and kneeling
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Housekeeping Room Attendant (Part Time)
Duties
- Cleaning of the guestrooms include: making beds and changing sheets as required, dusting, vacuuming, placing furniture to its original position
- Cleaning of the bathroom inside the guestrooms includes: cleaning all surfaces (horizontal and vertical), all sinks, taps, vanities, tubs, showers and walls and toilets
- Vacuum carpeting, area rugs, draperies, upholstered furniture and occasionally ceilings and vents
- Wipe doors, windows, walls and bathroom ceilings dusting
- Respond to guest requests, concerns and complaints quickly and efficiently
- Perform any other job-related duties as assigned by the Housekeeping Manager / Supervisor
- Keep work area stocked, organized and clean at all times as defined by the task list and cleaning schedules posted in the department
- Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary
- Handle and report lost and found items
- Complete various duties as assigned by management
Job Requirements:
- Previous hotel experience is an asset
- Previous housekeeping experience
- Good command of English language
Physical Demands:
- Lifting – under 20 lbs
- Carrying – over 20 lbs
- Pulling – over 20 lbs – bending, standing, reaching and kneeling
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Kitchen Steward/Dishwasher
Duties
- Dish Washer / Steward to provide fast and effective cleaning of all kitchen utensils, dishware, glassware and pots.
- Maintain the kitchen area ensuring cleanliness and tidiness.
- Must be capable of working effectively both unsupervised and within a team environment.
- Ensure all foods are handled and stored safely in accordance with established health codes.
- Other job duties as assigned by supervisor.
Job Requirements:
- FOODSAFE Certificate / WHIMIS Certificate
- Must be a team player who works well with others and has good organizational skills.
- Knowledge and understanding of Health & Safety rules and regulations.
- Must be well self-motivated, responsible and organized.
- Maintains a flexible schedule to accommodate operational needs of a hotel environment. Must be available weekends, holidays and overnight.
- Fully vaccinated is required
Physical Demands:
- Able to stand on feet for 8-hour shift in a hot environment
- Ability to lift up to 50 pounds.
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Food Expeditor
Duties
- • Provide excellent guest service in the Restaurant
- • Assist server in providing quality food and beverage service to guests, according to restaurant specifications in a courteous and efficient manner.
- • Maintain cleanliness of tables, service areas and equipment. Stock all wares and equipment needed for service
- • Deliver food orders to guest rooms if required
- • Work safely at all times
- • Be health and safety conscious and maintain a safe work environment
- • Complies with Pinnacle Hotel policies and code of ethics
- • Other duties as required
Job Requirements:
- • Must have “Serving It Right” and Food Safe certification
- • Previous experience is an asset
- • Ability to handle high volume of business
- • Must be well motivated, responsible, organized
- • Have good communication and guest service skills
- • Maintains a flexible schedule to accommodate operational needs of a hotel environment
Physical Demands:
- • Must be able to lift up to a maximum 50 pounds
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Server
Duties
- • Take and serve beverages orders
- • Preparing all beverages for the restaurant & room service
- • Setting up and tearing down the bar
- • Record sales accurately in P.O.S. system, providing a completed and cross-referenced cheque summary at the end of each shift
- • Assist manager with the bar inventory on a monthly basis
- • Ensure compliance with provincial liquor regulations and legislation.
- • Ensure a clean and safe working environment with active participation to the Hotel safety program.
- • Other jobs as assigned
Job Requirements:
- • Must have “Serving It Right” certificate
- • Previous experience both Server and Bartender
- • Wine, spirit and beer knowledge is a definitive asset and highly recommended
- • Must be well self-motivated, responsible, organized
- • Have excellent communication and guest services skills
- • Maintains a flexible schedule to accommodate operational needs of a hotel environment.
- Fully vaccinated is required
Physical Demands:
- • Lifting – under 20 lbs
- • Carrying – over 20 lbs
- • Pulling – over 20 lbs – bending, standing, reaching and kneeling.
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Cook
Duties
- Ensure all foods are handled and stored safely in accordance with established health codes
- Review the daily production sheets to determine the quantity of ingredients needed and to prepare the necessary food items required for the day
- Operate all kitchen equipment as needed for food preparation while keeping safety in mind at all times
- Assist and advise all subordinate positions of established standards and procedures
- Help maintain clean and organized workplace
- Be health and safety conscious and involved in maintaining a safe work environment
- Comply with Pinnacle Hotel policies and code of ethics.
- Other job duties as assigned by supervisor
Job Requirements:
- 2 to 3 years of progressive experience in a similar role
- Nutrition and product knowledge
- Knowledge and understanding of Health & Safety rules and regulations
- Equipment knowledge
- Team Player, Creative, shows flare and is an innovator
- Takes ownership of duties and shows initiatives
- Must be well self-motivated, responsible and organized
- Possess an eye for the smallest of details
- Must be available weekends
Physical Demands:
- Able to stand on feet for 8-hour shift in a hot environment
- Able to lift up to 25 pounds
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Restaurant Manager
Duties
- Works with Executive Chef to develop menu strategy that is aligned with the brand’s business strategy and leads its execution
- Prepares promotional events
- Promotes the restaurant on the North Shore
- Focuses on growing revenues and maximizing financial performances of the department
- Monitors the performance of the restaurant and the quality against the competition
- Develops marketing and sales strategies
- Creates an exciting atmosphere in our establishment to encourage repeat business
- Possesses a keen eye for efficient, fast and caring service
- Communicates a clear and consistent message regarding departmental goals to produce desired results
- Sets goals and expectations for restaurant team, using performance review process and holds staff accountable for successful performance
- Other duties as assigned
Job Requirements:
- Minimum of 2 years supervisory experience in a Hotel/Restaurant or related profession
- Must have a passion for delivering outstanding guest service
- Extensive knowledge of wines and spirits
- Completion of a food service administration, hotel or restaurant management courses are an asset
- Familiar with Micros POS computer terminals and Microsoft Office
- Knowledge of relevant legislation and regulations
- Possesses a FoodSafe and Serving it Right Certificate
- Knowledge of the products, services, sector, industry and local area
Physical Demands:
- Must be able to stand for long periods of time
- Must be able to carry up to 30 pounds
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Host(ess)
Duties
- Welcome guests with warm friendly attitude
- Provide sincere and caring interaction with guests
- Answer phones, deal with guests face to face, assist servers and assist with room service orders
- Control reservations in Open Table and block time slots, ensure proper separation of large parties and follow-up daily on upcoming reservations and confirm details with guests i.e. numbers, time, special requests, menus, etc.
- Allocate sections to servers fairly based on previous shift sections, private dining room allocation, etc.
- Manage seating of walk-in guests based on business flow of existing reservations
- Communicate section, table seating, special requests with servers and kitchen
- Assist servers in sections as/when required with focus staying on hostess stand
- Ensure the restaurant portray a well-run establishment by being tidy and organized.
- Other duties as assigned
Job Requirements:
- Previous hostess / host experience is an asset
- Experience in providing customer service over the phone i.e. making reservations, answering questions, provide information and taking room service orders
- Must have Serving it Right / WHMIS Certificate
- Must be able to work weekends, public holidays and shifts work
- Must be well-organized, tidy and disciplined in managing reservations/walk-in guests
Physical Demands:
- Must be able to life, push or carry up to 25 pounds
- Able to work in standing position for extended periods of time
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.