North Vancouver Jobs at the Pinnacle Hotel at the Pier
Check this page often for info on current employment and career openings at Pinnacle Hotel at the Pier. You can also use our employment submission form to submit your resume. If you have any questions, please get in touch with us.
Banquet Server (Part time)
Pinnacle Hotel at the Pier is a unique, boutique style property at the foot of Lonsdale, near the Lonsdale Quay. We are looking for Banquet Server, as an ambassador for the Hotel and must be a multi-functional individual with an attention for the finer details.
Duties
- Provide excellent guest service in F&B functions and meeting events
- Set up and tear down
- Help maintain clean and organized workplace
- Be health and safety conscious and involved in maintaining a safe work environment
- Complies with Pinnacle Hotel policies and code of ethics
Job Requirements:
- Serving It Right Certificate
- Previous experience as Banquet Server
- Must be well self-motivated, responsible and well organized
- Must be able to work a flexible schedule, including: weekends and holidays and irregular hours
- Have excellent communication and guest service skills
- Possesses an eye for the smallest details
- Maintains a flexible schedule to accommodate operational needs of a hotel environment
Physical Demands:
- Lifting – under 30 lbs
- Carrying – over 30 lbs
- Pulling – over 30 lbs. – bending, standing, reaching and kneeling
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Front Desk Agent (Full / Part Time)
The Pinnacle Hotel at the Pier, a unique boutique style property, is seeking for front desk agent(s) who will serve as an ambassador for the Hotel. The individual must be a multi-functional individual who is driven to always exceed our residents & guests’ expectations.
Duties
- Provide courteous, prompt, professional and attentive guest service up to the highest Standards at all times whilst on the desk developing a personal rapport the guests
- Keeping yourself aware of procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required therein
- Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements at the end of your shift
- Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries and/or reservation bookings
- Responsible for the registration of arriving guests and checking out departing guests
- Check for, review and input any reservations received on the fax machine and over the telephone during your shift
- Take delivery of any packages and/or mail received at the Front Desk for in house and arriving guests or other departments as required arranging for prompt delivery
- Must possess fluent knowledge of the city and geography, keeping abreast of arts & entertainment and local trends, restaurants & tourist attractions
- Complete all duties in an expedient fashion as assigned by the Guest Services Manager & Executive Team
Job Requirements:
- Self motivated, responsible, organized and task oriented
- Fluent in English. Proficiency of a second language would be an asset
- Knowledge of MMicrosoft Word, Excel and Outlook
- Ability to work flexible hours including holidays, weekends and overnights
- Must be able to stand or sit for an 8-hour shift
- Ability to work in a team environment
- Must have a passion for delivering outstanding guest services
- Must be able to lift 50 pounds and assist with guest luggage
- Hospitality experience or college education in the hospitality field is preferred
- Occupation First Aid Level 1 would be an asset
Physical Demands:
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Overnight Guest Service Agent
The Pinnacle Hotel at the Pier (North Vancouver) is a unique, boutique style property, is looking for a Luggage Attendant Agent who must be a multi-functional and guest’s driven to always exceed our guests’ expectation.
Duties
- Provide courteous, prompt, professional and attentive guest service up to 5 Diamond Standards at all times whilst on the desk
- Keeping yourself aware of procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required therein
- Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements rectifying any/all outages and/or shortages before the conclusion of your shift
- Completion in detail of all duties assigned on the Night Audit’s Checklist, with regards to all the negative postings, checking complimentary rooms, room rates and nightly flash report
- Be aware of emergency procedures over the night with a minimum level of staffing
- Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries
- Addressing and resolving guest concerns in a timely manner escalating issues to the Guest Services Manager when you are unable to resolve. Communicate these situations to the operation team so they are aware of the situation
- Assist the front desk with reservations, phone calls, check-ins and departures when the need arises
- Conduct night security patrols and ensure they are being conducted on a regular basis
- Assist guest with luggage when necessary
- Complete all duties in an expedient fashion as assigned by the Guest Services Manager or Hotel Management
Job Requirements:
- Self motivated, responsible, organized and task oriented
- Fluent in English. Proficiency of a second language would be an asset
- Ability to work flexible hours when called upon to do so
- Minimum one year working in a hotel environment in a hospitality related industry in a front office type position
- Experience with Maestro PMS is preferred but, not necessary
- College education in hospitality is preferred
Physical Demands:
- Must be able to stand or sit for an 8 hour shift
- Must be able to lift 50 pounds
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Catering & Conference Services Coordinator
Given the nature of the Pinnacle Hotel at the Pier as a unique, boutique style property, Catering & Conference Services Coordinator will serve as an ambassador for the Hotel and must be a multi-functional individual with an attention for the finer details. Under the direct supervision of the Conference Services Manager, the Catering and Conference Services Coordinator will play a key role supporting the Catering and Conference Services department .
Duties
- Handle administrative duties
- Assist the sales process in booking seminars, meetings, conventions and social events
- Complete and distribute “Daily”, “Weekly” and “Monthly” function reports
- Communicate any additions or changes to functions to relevant departments
- Distribute all bookings recaps to the appropriate departments (Reservations, Catering, Accounting, Front Desk)
- Assist the Director of Sales and the Conference Services Manager in the preparation of sales-related documents throughout the sales process (proposals, contracts and BEO)
- Conduct site inspections as necessary
- Work closely with all operational departments and clients pre, during and post events to ensure client satisfaction
- Work closely with the accounting department in processing deposits and payments
- Maintain filing regiment
- Provide statistical information to the Conference Services Manager
- Create gift certificates and regret letters
- Handle administrative duties assigned by the General Manager, the Director of Sales and the Conference Services Manager
- Actively participate in Departmental meetings, team building efforts end other like activities
- Maintain high quality of services standards required by the Hotel
- Other duties as required
Job Requirements:
- Computer and word processing proficiency are necessary along with decision-making and problem solving skills
- Must be well self motivated, responsible, organized and have excellent communication and writing skills
- Demonstrate capacity to work independently with a minimum of supervision
- At least 1-3 years working as a Catering and Conference Services Coordinator
- Demonstrated excellence in perfecting administrative assignments within specified timeframes
- Communicates clearly, concisely and openly in each & every interaction
- Possesses an eye for the smallest detail and maintains a sense of urgency
- Exhibits strong organizational abilities & shows a natural skill for decision-making, prioritizing & problem solving
- Maintains a flexible performance schedule to accommodate operational needs of a hotel environment
Physical Demands:
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Housekeeping Room Attendant (Full Time)
Given the nature of the Pinnacle Hotel at the Pier as a unique, boutique style property, a room attendant will provide excellent customer service to ensure customer satisfaction, maintain a high level of cleanliness and sanitation in guest rooms, hallways and designated public areas, according to established Hotel Housekeeping Standards.
-Competitive wage and benefits
depending on experience
Duties
- Cleaning of the guestrooms include: making beds and changing sheets as required, dusting, vacuuming, placing furniture to its original position
- Cleaning of the bathroom inside the guestrooms includes: cleaning all surfaces (horizontal and vertical), all sinks, taps, vanities, tubs, showers and walls and toilets
- Vacuum carpeting, area rugs, draperies, upholstered furniture and occasionally ceilings and vents
- Wipe doors, windows, walls and bathroom ceilings dusting
- Respond to guest requests, concerns and complaints quickly and efficiently
- Perform any other job-related duties as assigned by the Housekeeping Manager / Supervisor
- Keep work area stocked, organized and clean at all times as defined by the task list and cleaning schedules posted in the department
- Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary
- Handle and report lost and found items
Job Requirements:
- Previous hotel experiences an asset
- Previous housekeeping experience
- Good command of English language
- Fully vaccinated is required
Physical Demands:
- Lifting – under 20 lbs
- Carrying – over 20 lbs
- Pulling – over 20 lbs – bending, standing, reaching and kneeling
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Housekeeping Room Attendant (Part Time)
The Pinnacle Hotel at the Pier, a unique boutique style property, is seeking for Housekeeping room attendant who will provide excellent guest service to ensure guest satisfaction. Maintain a high level of cleanliness and sanitation in guest rooms, hallways and designated public areas, according to established Hotel Housekeeping Standards.
-Competitive wages and benefits
Duties
- Cleaning of the guestrooms include: making beds and changing sheets as required, dusting, vacuuming, placing furniture to its original position
- Cleaning of the bathroom inside the guestrooms includes: cleaning all surfaces (horizontal and vertical), all sinks, taps, vanities, tubs, showers and walls and toilets
- Vacuum carpeting, area rugs, draperies, upholstered furniture and occasionally ceilings and vents
- Wipe doors, windows, walls and bathroom ceilings dusting
- Respond to guest requests, concerns and complaints quickly and efficiently
- Perform any other job-related duties as assigned by the Housekeeping Manager / Supervisor
- Keep work area stocked, organized and clean at all times as defined by the task list and cleaning schedules posted in the department
- Ensure work areas and equipment are kept functional and orderly at all times, reporting any deficiencies as necessary
- Handle and report lost and found items
- Complete various duties as assigned by management
Job Requirements:
- Previous hotel experience is an asset
- Previous housekeeping experience
- Good command of English language
Physical Demands:
- Lifting – under 20 lbs
- Carrying – over 20 lbs
- Pulling – over 20 lbs – bending, standing, reaching and kneeling
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Kitchen Steward/Dishwasher
The Lobby Restaurant and Lounge is located at the Pier Hotel at the Pier (North Vancouver) just steps away from Lonsdale Quay and the Seabus Terminal in North Vancouver Historic Shipyard.
-Competitive wages and benefits, starting at $17.60 - $25.15 per hour depending on experience
Duties
- Dish Washer / Steward to provide fast and effective cleaning of all kitchen utensils, dishware, glassware and pots.
- Maintain the kitchen area ensuring cleanliness and tidiness.
- Must be capable of working effectively both unsupervised and within a team environment.
- Ensure all foods are handled and stored safely in accordance with established health codes.
- Other job duties as assigned by supervisor.
Job Requirements:
- FOODSAFE Certificate / WHIMIS Certificate
- Must be a team player who works well with others and has good organizational skills.
- Knowledge and understanding of Health & Safety rules and regulations.
- Must be well self-motivated, responsible and organized.
- Maintains a flexible schedule to accommodate operational needs of a hotel environment. Must be available weekends, holidays and overnight.
- Fully vaccinated is required
Physical Demands:
- Able to stand on feet for 8-hour shift in a hot environment
- Ability to lift up to 50 pounds.
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Food Expeditor
Given the nature of the Pinnacle Hotel at the Pier as a unique, boutique style property, Food Expeditor will serve as an ambassador for the Lobby Restaurant and be a multi-functional individual with an attention for the finer details.
Duties
- • Provide excellent guest service in the Restaurant
- • Assist server in providing quality food and beverage service to guests, according to restaurant specifications in a courteous and efficient manner.
- • Maintain cleanliness of tables, service areas and equipment. Stock all wares and equipment needed for service
- • Deliver food orders to guest rooms if required
- • Work safely at all times
- • Be health and safety conscious and maintain a safe work environment
- • Complies with Pinnacle Hotel policies and code of ethics
- • Other duties as required
Job Requirements:
- • Must have “Serving It Right” and Food Safe certification
- • Previous experience is an asset
- • Ability to handle high volume of business
- • Must be well motivated, responsible, organized
- • Have good communication and guest service skills
- • Maintains a flexible schedule to accommodate operational needs of a hotel environment
Physical Demands:
- • Must be able to lift up to a maximum 50 pounds
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Server
The Lobby Restaurant and Lounge is located at the Pier Hotel at the Pier (North Vancouver) just steps away from Lonsdale Quay and the Seabus Terminal in North Vancouver Historic Shipyard.
-Competitive wages and benefits, starting at $16.48 per hour
Duties
- • Take and serve beverages orders
- • Preparing all beverages for the restaurant & room service
- • Setting up and tearing down the bar
- • Record sales accurately in P.O.S. system, providing a completed and cross-referenced cheque summary at the end of each shift
- • Assist manager with the bar inventory on a monthly basis
- • Ensure compliance with provincial liquor regulations and legislation.
- • Ensure a clean and safe working environment with active participation to the Hotel safety program.
- • Other jobs as assigned
Job Requirements:
- • Must have “Serving It Right” certificate
- • Previous experience both Server and Bartender
- • Wine, spirit and beer knowledge is a definitive asset and highly recommended
- • Must be well self-motivated, responsible, organized
- • Have excellent communication and guest services skills
- • Maintains a flexible schedule to accommodate operational needs of a hotel environment.
- Fully vaccinated is required
Physical Demands:
- • Lifting – under 20 lbs
- • Carrying – over 20 lbs
- • Pulling – over 20 lbs – bending, standing, reaching and kneeling.
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Cook
The Lobby Restaurant and Lounge is located at the Pier Hotel at the Pier (North Vancouver) just steps away from Lonsdale Quay and the Seabus Terminal in North Vancouver Historic Shipyard.
-Competitive wages and benefits, starting at $19.00 per hour
Duties
- Ensure all foods are handled and stored safely in accordance with established health codes
- Review the daily production sheets to determine the quantity of ingredients needed and to prepare the necessary food items required for the day
- Operate all kitchen equipment as needed for food preparation while keeping safety in mind at all times
- Assist and advise all subordinate positions of established standards and procedures
- Help maintain clean and organized workplace
- Be health and safety conscious and involved in maintaining a safe work environment
- Comply with Pinnacle Hotel policies and code of ethics.
- Other job duties as assigned by supervisor
Job Requirements:
- 2 to 3 years of progressive experience in a similar role
- Nutrition and product knowledge
- Knowledge and understanding of Health & Safety rules and regulations
- Equipment knowledge
- Team Player, Creative, shows flare and is an innovator
- Takes ownership of duties and shows initiatives
- Must be well self-motivated, responsible and organized
- Possess an eye for the smallest of details
- Must be available weekends
Physical Demands:
- Able to stand on feet for 8-hour shift in a hot environment
- Able to lift up to 25 pounds
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Restaurant Manager
Pinnacle Hotel at the Pier, unique boutique style property, is seeking at a Restaurant Manager who will serve as an ambassador for the Hotel. The individual must be a multi-functional individual who is driven to always exceed our residents & guests’ expectations with an attention for detail.
Duties
- Works with Executive Chef to develop menu strategy that is aligned with the brand’s business strategy and leads its execution
- Prepares promotional events
- Promotes the restaurant on the North Shore
- Focuses on growing revenues and maximizing financial performances of the department
- Monitors the performance of the restaurant and the quality against the competition
- Develops marketing and sales strategies
- Creates an exciting atmosphere in our establishment to encourage repeat business
- Possesses a keen eye for efficient, fast and caring service
- Communicates a clear and consistent message regarding departmental goals to produce desired results
- Sets goals and expectations for restaurant team, using performance review process and holds staff accountable for successful performance
- Other duties as assigned
Job Requirements:
- Minimum of 2 years supervisory experience in a Hotel/Restaurant or related profession
- Must have a passion for delivering outstanding guest service
- Extensive knowledge of wines and spirits
- Completion of a food service administration, hotel or restaurant management courses are an asset
- Familiar with Micros POS computer terminals and Microsoft Office
- Knowledge of relevant legislation and regulations
- Possesses a FoodSafe and Serving it Right Certificate
- Knowledge of the products, services, sector, industry and local area
Physical Demands:
- Must be able to stand for long periods of time
- Must be able to carry up to 30 pounds
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
Host(ess)
The Lobby Restaurant and Lounge is located at the Pier Hotel at the Pier (North Vancouver) just steps away from Lonsdale Quay and the Seabus Terminal in North Vancouver Historic Shipyard.
-Competitive wages and benefits, starting at $16.48 per hour
Duties
- Welcome guests with warm friendly attitude
- Provide sincere and caring interaction with guests
- Answer phones, deal with guests face to face, assist servers and assist with room service orders
- Control reservations in Open Table and block time slots, ensure proper separation of large parties and follow-up daily on upcoming reservations and confirm details with guests i.e. numbers, time, special requests, menus, etc.
- Allocate sections to servers fairly based on previous shift sections, private dining room allocation, etc.
- Manage seating of walk-in guests based on business flow of existing reservations
- Communicate section, table seating, special requests with servers and kitchen
- Assist servers in sections as/when required with focus staying on hostess stand
- Ensure the restaurant portray a well-run establishment by being tidy and organized.
- Other duties as assigned
Job Requirements:
- Previous hostess / host experience is an asset
- Experience in providing customer service over the phone i.e. making reservations, answering questions, provide information and taking room service orders
- Must have Serving it Right / WHMIS Certificate
- Must be able to work weekends, public holidays and shifts work
- Must be well-organized, tidy and disciplined in managing reservations/walk-in guests
Physical Demands:
- Must be able to life, push or carry up to 25 pounds
- Able to work in standing position for extended periods of time
If you are interested, please send your resume to pinnaclepier@gmail.com
We value your interest. However, only those applicants selected for an interview will be contacted.
Thank you.
